Instead of assigning a task to an individual rep/user, you can assign a task to an entire department. So, when you assign the task, everyone assigned to the department you've selected will receive a notification that the task needs to be completed on the due date, and that task will appear in their 'My Tasks' list. 

 

Assigning from List View/Action Logs: 

From Customers or Work Orders Tab List View, click on the 'Action Log' icon (Black book icon) 

 

 

Next, click on 'Create Task.'

 

 Assigning from Person Record/Action Logs: 

From Customer/Work Orders Tab 'Edit' View, click on 'Actions' in the right hand expandable menu. 

 

 

Click on 'Create Task.' 

 

3. Fill out the necessary fields (as applicable), and select a department in the department dropdown selection. 

 

Any user/rep who is assigned to the selected department will have access to the task, and will receive a notification that this task needs to be completed. You can decide whether you want the alert to show immediately, or only once the due date for the task has arrived (This can be configured in the Admin portal of your instance by going to Config> Content Types > Tasks. If you need help, just let FastGem Support know).