YOU MUST BE AN INTERNAL USER WITH ADMIN AND MANAGE USERS PERMISSIONS ENABLED TO ACCESS THIS FEATURE! 

  • Login to Back end (ADMIN) FastGem. 
  • Click on 'Users' in the tool bar at the top of your screen, and then, click on 'Manage'. 
  • Click on the name of the user whose password you need to reset. (George Jones will be used as an example
  • Click into the field labeled 'Password' and type in the NEW password. Then, retype to match in the 'Retype password' field. Be sure the 'Require Password Reset' is toggled to 'Yes' & click 'Save.' or 'Save&Close'. User/Rep will receive an e-mail prompting them to login with the new password and reset to a password they will remember.