Problem: Downline not showing in payroll

Resolution:

 

1. Login to FastGem(Admin). Click to manage users.


 

2. Click on Corresponding rep whose downline is not showing in payroll. 


3. You should be in the 'FastGem' tab of the following page.


4. Scroll to 'Receive Downline Override.'



 

5. Toggle to 'Yes'. 


6. Click 'Save & Close'. 


 

7. Check Front end to confirm issue has been resolved.