Resetting your own Password:
Log into FastGem and select "My Profile" (Your profile page may be called something slightly different and/or be located under a different dropdown than pictured below, depending on your instance's customization):
Once in your profile page, enter your new password in the two blank password boxes (Passwords must be at least 7 characters long, contain one uppercase and one lowercase character, one special character, and one number):
Scroll to the bottom of your profile page and click 'Submit.'
At the top of your page, you should see a message similar to this: