Instead of assigning a task to an individual rep/user, you can assign a task to an entire department. So, when you assign the task, everyone assigned to the department you've selected will receive a notification that the task needs to be completed. 

 

Assigning from List View/Action Logs: 

From Customers or Work Orders Tab List View, click on the 'Action Log' icon (Black book icon) 

 

 

Next, click on 'Create Task.'

 

 Assigning from Person Record/Action Logs: 

From Customer/Work Orders Tab 'Edit' View, click on 'Actions' in the right hand expandable menu. 

 

 

Click on 'Create Task.' 

 

3. Fill out the necessary fields (as applicable), and select a department in the department dropdown selection. 

 

Any user/rep who is assigned to the selected department will receive notification that this task needs to be completed, and will have access to the task.